You may reschedule your appointment via our website up to 24 hours before your original appointment time. Simply log into your account on the schedule page, cancel your current appointment, and make another one. Your account will automatically allow you to re-book another appointment with a prepaid scan or test credit, and you will not be charged again.
Cancellations and refunds
Up to 24 hours before appointment - You may cancel your appointment via your account on our schedule page of the website. After cancelling, you have the option to hold onto your credit to use on a future appointment, or you can request a refund. To request a refund, please e-mail firstname.lastname@example.org.
Less than 24 hours before appointment - Please contact us via e-mail or phone to cancel or reschedule. At this point, your scan or test credit is no longer refundable, but we will gladly help you reschedule to another time.
No-shows - No-shows lose their test credits without refund.